Opening a new era of unprecedented cooperation between the two companies, Bombardier and Signature Aviation have signed a historic memorandum of understanding that will cover several areas and offer benefits to their respective customers.
Signature has agreed to provide dedicated concierge service at aircraft manufacturer’s service centers in the United States and Europe, including Tucson, Arizona; Hartford, Connecticut; Fort Lauderdale, Florida; Dallas; and Wichita, as well as London-Biggin Hill in the UK. Each of the facilities will have Signature staff assigned on a permanent basis. “Initially, it will be hospitality services,” said Tony Lefebvre, acting CEO of the FBO chain, adding that he would mimic the hospitality program in place at all of the company’s sites. “It’s the front-end point of contact with customers for Bombardier. “
This will include taking care of the customer’s needs, from welcoming the aircraft at the maintenance center to boarding another aircraft, or making transport and accommodation arrangements for them in the region. “We’re really here to facilitate whatever the customer needs to be able to complete the trip or get them on their way to where they need to be. “
Second, Bombardier will now station Mobile Response Teams (MRTs), comprising vehicles, technicians and spare parts at various Signature FBOs in the United States and Europe. As it expanded its service footprint, the OEM had previously needed to gain its own airport access for its MRTs. “What we’re looking to do with this partnership is really tie these vehicles to Signature locations,” said Jean-Christophe Gallagher, executive vice president of services, support and corporate strategy at Bombardier. AIN.
“They already have access to the airport, they already have hangars, space to put parts, we are now really going to be able to take advantage of the Signature infrastructure to continue this rapid expansion,” he added. . For Bombardier operators, this means that transit through Signature FBOs will give access to the aircraft manufacturer’s own maintenance capabilities.
Lefebvre noted that as Bombardier planes arrive requiring service, “this will allow us to have a much faster response time because we are connected to the Bombardier team,” he said. Explain. “Today it can take several phone calls. These are the logistics issues: can the mobile service unit climb the ramp? he said, adding that the new agreement will streamline this process. “I think it brings a lot more connectivity to both companies, which will ultimately translate into a better customer experience. “
Finally, Signature, currently the world’s largest FBO buyer of sustainable aviation fuel (SAF), will become the exclusive supplier of renewable fuel to Bombardier’s production and service facilities around the world as supply becomes available. The Signature Renew product, a blend of SAF and conventional jet-A, provides a 25% lifecycle carbon emissions savings compared to standard jet fuel, and as the percentage of the SAF component (currently 35 % by volume) increases, these issues will also benefit. .
“Our intention is to make SAF more accessible to more network customers and this relationship certainly indicates that this is a group of customers that we would like to continue taking SAF,” said Lefebvre. AIN. “I think our relationship with Bombardier is one that we want to continue to help provide this opportunity for Bombardier customers to continue to use or switch to SAF. “
Companies expect this to be just the start of their long-term collaborative efforts, as more synergistic opportunities arise. “We bring together two companies that are true industry leaders in customer satisfaction,” said Gallagher. “We bring them together by building on each other’s strengths. “