The 4 key areas the airline IT industry is looking to advance


Passengers and airline staff have reportedly noticed several technological transitions in operations over the past few years. Yet other revolutions are underway, with the airline IT industry keen to improve services in four key areas.


SITA, the leading IT supplier in the air transport market, has identified the key departments on which to work with its partners. While there has been progress in these areas, the company believes there is plenty of room for development. The four areas are broken down into:


Digital identities

Self-boarding remains a major component of airline passenger identity management strategy. 22% of carriers have introduced stand-alone boarding gates using biometrics and identification documents, and this figure is expected to rise to 62% by 2024. Airlines and alliances want to boost the use of biometrics. Just this week, Star Alliance announced that it wants half of its members to use biometrics by 2025.

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Airlines prioritize passenger identity management. Photo: SITA

Security and safety at airports

81% of airports expect their absolute IT spend to remain flat or increase this year compared to 2021. Amid growing reliance on technology, digital services and remote working trends, cybersecurity initiatives are at the top of the ground business agenda, with 94% of airports investing in technology in this area. There have been regular reports of bomb threats over the past few months, so we can expect security investments to increase in this next chapter.

Airports spend a lot on cybersecurity. Photo: SITA

Advanced analytics and data management

Over the next three years, carriers plan to continue spending money on data management and business models through business intelligence software. In particular, 70% of airlines are investing in data exchange technologies, 82% in artificial intelligence and 62% in radio frequency identification (RFID) tracking. It’s not just passenger data that carriers are looking to focus on. Data and AI will combine to help reduce airline fuel burn and emissions, bringing us to the next area of ​​interest.

Sustainable alternative energy sources

SITA recently told Simple Flying how carriers are turning to technology to help counter rising fuel prices. This summer, IATA’s jet fuel price index doubled since last year, leading airlines to use systems such as Safety Line’s eWAs pilot solution and OptiFlight to help reduce the fuel consumption and limiting aircraft carbon emissions at key stages of flight.

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SITA recognizes that there is still work to be done in the air and on the ground. For example, SITA recently investigated the potential for direct carbon capture from the air at popular locations such as London Luton and San Francisco International Airport.

With a clear path through this period of recovery, SITA announced the introduction of its Launchpad Partner Program, with the aim of collaborating with key allies. With this initiative, the company is catalyzing its investment in new solutions that provide smarter ways to deploy modern technology.

Overall, SITA is committed to aligning with aeronautical and non-aeronautical entities to drive innovation and experiment with new sustainable solutions. As David Lavorel, CEO of SITA explains:

“We are committed to enabling the growth of the airline industry through smart technologies and solutions. We have carefully reviewed the market and identified key areas where we can have a significant impact and help our customers work harder. smart.We have a strong investment and innovation program to support these areas that are core to SITA’s growth.To accelerate this program, we invite new partners working in these four areas to join us in order to reshape the airline industry.

Providing IT solutions to more than 400 members of the airline industry and 2,500 customers worldwide, SITA has built its presence to expand to more than 1,000 airports. Thus, we can expect a significant expansion in the use of new technologies to improve airline operations in the years to come.

What do you think of these four areas of intervention? What do you think of the overall plans? Let us know what you think in the comments section.

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